National Chimney Supply

Our staff is happy to assist you in placing your order.

We do not require part numbers when placing your order.  Just provide a description of the part and we'll get you the correct part.

We do encourage orders to be faxed in (see fax sheet) if possible.  We'll call you with any questions and to confirm your order.

We appreciate any order or any size and therefore, there is no minimum order.  However, we do have some great savings on larger orders (see shipping for more details.)

Orders ship via UPS, Fedex Ground, Common Carrier/ LTL, & our very own NCS Delivery Truck! We offer FREE shipping on M-Flex Lightwall ( aluminum excluded) or Premier Flex Heavywall Liner orders over 60 feet in length and/or orders over $1200.00. This does not include specials, vendor drop shipments or custom caps.

We do our best to ship every order the day we receive it, however we cannot guarantee orders received after 3:00pm (EST), special orders or backordered products.

Upon placing an initial order, payment must be made via COD (with a $7.00 COD fee) or credit card with a faxed signature authorizing us to charge your credit card.

After your intial order, a credit application will be mailed to you with a copy of your first invoiced order.  We ask that you complete the form in its entirety and mail it back to us to be processed.  We will process your application immediately upon receipt and you will be notified via mail of your approved payment terms.

We accept cash, checks*, money orders, cashier's checks, debit cards and credit cards (Visa, MasterCard, Discover and American Express.)

* You will be assessed a $50 service charge for returned checks

We reserve the right to place any account that is past due on credit hold and/or COD terms, certified funds only, without prior notification, until it is current again.  In addition, all past due accounts are subject to an interest charge of 1.5% per month, 18% annual.

All products returned must be in like-new condition and in the original packaging, unless it was damaged upon arrival.  If this is the case, please do not accept the package.

Call your salesperson to explain the reason for return.  We'll provide you with an RGA number and determine whether we will send a call tag (via UPS), pick it up next delivery, or if you will need to drop it off (local customers.)

You are responsible for return shipping charges.

Product(s) returned:

• Within 15 days of invoice = no restocking fee
• 15-60 days after date of invoice = 15% restocking fee
• 60 days after date of invoice = NO RETURNS ALLOWED

Special orders (e.g. custom caps) are non-returnable and non-refundable

After we receive the product(s) returned, we will determine if a credit is applicable.  Its our discretion to accept or deny the product according to it's re-sale value.

Product(s) not of re-sale value, unless previously discussed (e.g. received damaged item) will not be credited.  All other returned items in good re-sellable condition will be credited to your account and a copy of the credit memo will be mailed to you.